We will not backdate purchases to improve discounts or issue credits due to a discount changing from day to day.
To be eligible for a return / exchange the customer must reach out within 30 days following the purchase, and the item MUST be in new condition and unused condition when it is returned to us. If this is the case shoot us an email and we will be happy to set up that process for you.
If the customer has had the item for more than 30 days, but less than 90, we are happy to issue you store credit for the item based on its condition. After 90 days there will be no credit or return processed.
New and unused means that the packaging or seals on the products have not been opened or tampered with.
Once a product is open it can no longer be resold as new. In this event a up to a 20% restocking fee will be deducted from the return amount based on inspection of the product when we receive it.
The customer will be responsible for paying their own shipping costs when returning items.
Shipping costs are non-refundable and will not be deducted from any refunds.
In the event that your order has not arrived but tracking indicates it has been delivered, please be patient as we have experienced that it tends to show up within 24-48 hours.
If you are in a hurry for your order feel free to reach out to your local post office or UPS hub as they will be more capable of locating your package.
It is our policy at Gray Ops to wait at least 2 weeks before we get involved to allow all other channels to solve the issue. At that time we will work with you to ensure a positive outcome.
Gray Ops CNC will warranty our work to be free from defect and any failures due to manufacture. This does not cover, however, normal wear and tear. If one of our products fail due to a manufacturing defect, please send us an email and we will be sure to take care of it promptly.
If the buyer makes any changes to our product it will void the warranty. For example, we do not require that our scope mounts / rings be lapped. If you choose to lap our mounts / rings they will be unavailable for refund or exchange.
Gray Ops CNC is currently working on a “How to Page” for various products. Please stay tuned for the link. Until then, please feel free to reach out to us via email for help.
At this time we are not set up for international sales. We do have a dealer community throughout the world that we encourage customers to order through.
Please reach out to us to help locate the closest dealer to you.
We do offer a 10% discount on our Gray Ops Original Products for the following first responders. Military, Law Enforcement Officers, Firefighters, and EMT’s. Please follow these easy steps to apply.
Please send us an email ([email protected]) that includes a Photo ID to verify your service.
Create an account on our website if you do not already have one. Be sure to add your name, shipping and billing addresses.
Once your service has been verified the discount will be added to your account.
Any abuse or sharing of the code will result in account termination.
Please NOTE: The previous discount code is no longer active. If you were using that before please follow the steps above to have it added to your account. If you have already submitted verification please let us know in the email.
